Shipping & Delivery
Orders are shipped from Sydney, Australia. All prices below are in Australian dollars.
Shipping options
On orders of $200 AUD or more.
When will my order ship?
Orders placed and paid for before 1pm Sydney time on a business day are shipped the same day.
Orders placed at or after 12pm are shipped the next business day once payment has been received.
Orders placed on weekends or public holidays are shipped the next business day once payment has been received. Business days are Monday to Friday, excluding NSW public holidays.
Tracking and delivery
Tracking details are provided once your order has been shipped. Dispatch time is separate from delivery time.
Delivery estimates are not guaranteed arrival dates. If your parcel is delayed or appears missing, contact us with your order number and tracking details so we can investigate with the carrier and help resolve the issue.
Incorrect or incomplete addresses
Please provide a complete and accurate delivery address, including any unit number and the correct postcode. Check your details carefully before submitting your order.
If you notice an error, contact us immediately. We will try to update the address before dispatch, but changes cannot be guaranteed once your parcel has been shipped.
If we ship your order to the address provided at checkout, we cannot take responsibility for delivery to an unintended address caused by incorrect or incomplete details.
We will assist with enquiries about recovering or redirecting the parcel. If it is returned to us because of an address error, redelivery costs may apply. We will let you know about any additional costs before resending.
Damaged, incorrect or missing items
Please inspect your order when it arrives. If an item is damaged, incorrect or missing, contact us as soon as possible with your order number and a description of the issue.
To help us assess the issue, please send clear photos, where possible, showing:
- The affected item and any visible damage.
- The outer packaging and shipping label.
- The internal packaging and items received.
Keep the items and packaging where safe to do so until we advise you of the next steps. Do not use items that appear damaged or compromised.
If photos are unavailable, contact us anyway so we can discuss other ways to assess the issue. Please contact us before returning anything so we can provide suitable instructions.
We will review the issue and work with you on an appropriate resolution.
Local pick-up
We offer delivery only. Local pick-up is unavailable for privacy reasons.