Returns Policy

Change of mind

Due to the nature of our products and the need to maintain product integrity, we do not accept change-of-mind returns or exchanges, including for unopened items.

Please choose carefully. Selecting the wrong product or strength, ordering more than you need, or no longer wanting an item does not qualify for a change-of-mind remedy.

This does not affect your rights where goods are faulty, damaged, incorrectly supplied or otherwise fail to meet applicable consumer guarantees.

Order cancellations

We do not offer voluntary change-of-mind cancellations once an order has been placed, including before dispatch.

This policy does not limit any cancellation rights or other remedies available to you under Australian Consumer Law.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If an item is damaged, faulty, incorrect or missing, contact us as soon as reasonably possible with your order number and a description of the issue.

Where possible, include clear photos showing:

• The affected item and any visible damage.
• The outer packaging and shipping label.
• The internal packaging and items received.

Keep the items and packaging where safe to do so until we advise you of the next steps. Do not use items that appear damaged or compromised.

If photos are unavailable, contact us anyway so we can discuss other ways to assess the issue.

Assessment and resolution

We will assess reported issues and provide an appropriate remedy in accordance with Australian Consumer Law. We may need to inspect the item to determine the cause and extent of the issue.

Please contact us before sending anything back so we can provide return instructions and discuss safe handling.

Where a consumer guarantee failure is confirmed, we will cover reasonable return postage costs. Please retain your postage receipt.