Terms & Conditions

1. Placing an order

Please check your selected products, strengths, quantities and delivery details before submitting your order. You must provide accurate contact and delivery information.

If we cannot fulfil your order, we will contact you. We will not substitute products without your agreement. Any payment received for items we cannot supply will be returned.

2. Prices and payment

All prices are displayed in Australian dollars. Shipping charges are shown at checkout before you place your order.

Payment is by bank transfer using the instructions provided with your order. Please include your order reference so we can identify your payment. Orders are dispatched once payment has been received.

Prices may change for future purchases. Changes will not alter the price of an existing order. If a pricing or order error occurs, we will contact you before proceeding.

3. Shipping and dispatch

Standard shipping is $10 AUD and Express shipping is $15 AUD. Orders of $200 AUD or more qualify for free Express shipping.

Orders placed and paid for before 12pm Sydney time on a business day are shipped the same day. Orders placed at or after 12pm, or on weekends or public holidays, are shipped the next business day once payment has been received.

Business days are Monday to Friday, excluding NSW public holidays. Tracking details are provided after dispatch. Dispatch time is separate from delivery time, and delivery estimates are not guaranteed arrival dates.

Please refer to our Shipping & Delivery page for further details. We offer delivery only; local pick-up is unavailable.

4. Delivery addresses

You are responsible for providing a complete and correct delivery address. Contact us immediately if you notice an error. We will try to update the address before dispatch, but changes cannot be guaranteed after shipment.

If we ship your order to the address provided at checkout, we cannot take responsibility for delivery to an unintended address caused by incorrect or incomplete details.

If a parcel is returned because of an address error, redelivery costs may apply. We will let you know about any additional costs before resending the parcel.

5. Change of mind and cancellations

Due to the nature of our products and the need to maintain product integrity, we do not accept change-of-mind returns or exchanges, including for unopened items.

We do not offer change-of-mind cancellations once an order has been placed, including before dispatch. Please refer to our Returns Policy for further information.

6. Order issues

If an item arrives damaged, faulty, incorrect or missing, contact us as soon as possible with your order number and a description of the issue.

Where possible, provide clear photos of the affected items, packaging and shipping label. Keep the items and packaging where safe to do so. If photos are unavailable, contact us so we can discuss other ways to assess the issue.

We will review the issue and work with you on an appropriate resolution. Please contact us before returning anything so we can provide return instructions.

7. Product information

Please read each product’s description, labelling, intended-use information and storage instructions carefully.

Products labelled for research use only are supplied for laboratory research and are not intended for human or animal administration.

Website information and calculator outputs are provided as general information and calculation tools. They are not personalised medical advice or recommendations to use or administer a product.

8. Privacy

Please refer to our Privacy Policy for information about how we handle information provided when you visit the website, place an order or contact us.

9. Updates

We may update these terms as our store, services or policies change. The current version will be available on this page.

10. Contact us

For questions or order issues, contact STACKED LABS with your order number where applicable.

WhatsApp: 0410 179 321

Email: support@stackedlabs.shop