Privacy Policy

1. Information we collect

Depending on how you interact with us, we may collect:

• Your name, email address and phone number.
• Your billing and delivery addresses.
• Order details, including products purchased and order history.
• Payment references and payment confirmations.
• Messages, enquiries and photos you provide when requesting assistance.
• Account information if you create a customer account.

Our website services may also collect technical information such as your IP address, browser type, device information and website activity through cookies and server logs.

2. How information is collected

We collect information you provide at checkout, through your customer account, or when contacting us by email or WhatsApp.

We may also receive payment confirmation from our bank and delivery updates from our shipping provider. Technical information may be collected automatically when you use the website.

3. How we use your information

We use personal information to:

• Process orders and confirm payment.
• Arrange shipping and provide delivery updates.
• Manage customer accounts.
• Respond to questions and resolve order issues.
• Maintain our store and order records.
• Operate and protect the website.

If you do not provide information needed to process or deliver an order, we may be unable to fulfil it.

4. Payment information

We currently accept payment by bank transfer. We receive the payment details made available by our bank, such as the sender name, transfer reference and amount.

We do not ask for your online banking password or login credentials. If you send a payment screenshot, please hide unrelated transactions, balances and other unnecessary financial information.

5. Cookies and website technology

Our website uses cookies and similar technology to support functions such as shopping carts, customer sessions and account login. Hosting services and installed website features may also collect technical usage information.

We have not enabled Google Analytics, a Meta advertising pixel or an email marketing service.

You can manage or block cookies through your browser settings. Blocking cookies may affect checkout, account access and other website functions.

6. Storage and security

Personal information may be held in our store records, email and messaging accounts, banking records and the systems of services we use.

We keep information for as long as it is reasonably needed for orders, customer support and our business records.

Please avoid sending unnecessary sensitive information, medical records or banking login details when contacting us.

7. Your information

If you would like to check or correct personal information you have provided to us, please contact us.

You can also contact us if you have a question or concern about how your information is being handled.

8. Policy updates

We may update this policy if our services or information-handling practices change. The current version will be published on this page with its updated date.

9. Contact us

Email: support@stackedlabs.shop

WhatsApp: 0410 179 321